Purpose

MAUVSA Registration committee reserves the right to deny any transfer/refund requests. In the event that any individual other than the person registered takes the physical place of the registered attendee, the registration slot will be forfeited immediately and all parties involved are not permitted to attend MAC XV. MAUVSA will not be responsible for any other attendee-related expenses including, but not limited to: transportation expenses, housing, or other personal costs. *In the unlikely event that MAUVSA should have to cancel the Annual MAUVSA Advance Conference, attendees will be refunded for the full amount paid through the original payment method. Upon receiving your refund request, MAUVSA will contact you to verify your request. Once approved, a refund will be issued within ten (10) business days. Please do not go through PayPal to request a refund, this will not expedite the refund process.

Policies for this year are stated below:

• Transfers will be accepted until December 9th, 2026 at 11:59 PM.
• For a full refund, a request must be submitted by December 13th, 2026 at 11:59 PM. 
• Beyond this deadline (December 13th), a partial refund request can be submitted and will be considered up until December 20th, 2026, 11:59 PM. 
• From December 21st to January 17th, 2026, 11:59 PM partial refunds will be granted on a case-to-case basis 
• Any requests beyond January 17th, 2026, 11:59 PM will NOT be considered for a full or partial refund.
•  We understand extenuating circumstances may happen, but this deadline will be enforced no matter the circumstance. 
• This deadline is established because we have already accounted for your attendance and will no longer be able to accommodate for your absence past this date.
• Any and all emails requesting refunds past January 17th 11:59 PM will not be approved.
• All ticket purchases and registration tickets are subject to an approval process conducted by the executive team. Following the approval process, tickets will then officially belong to the purchaser of the ticket. If a ticket is rejected, then the ticket is refunded back to the purchaser of the ticket.

Important Dates for Refunds and Transfers this year:

• Please reference the policies above to inform yourself of the full details. This section only lists out the dates.
• Transfer Deadline: December 9th, 2026 at 11:59 PM.
• Full Refund Deadline: December 13th, 2026 at 11:59 PM
• Partial Refund Deadline: December 20th, 2026, 11:59 PM
• Case-to-case Partial Refund: December 21st-January 17th, 2026, 11:59 PM
• NO Refunds AFTER: January 17th, 2026, 11:59 PM

REFUND REQUEST 

(ALL REFUNDS MUST BE REQUESTED BEFORE JAN. 17th)

To request a refund, please send an email titled “MAC XV Refund Request [Your Name]” to conference.registration@mauvsa.org with your first and last name and the email address you registered with. Once the conference staff receives your refund request, we will process your refund and remove your ticket from your account. Once completed, the conference staff will then send you a confirmation email that they have processed your refund. You should get your payment back within a few days after the process has gone through.

Here is an example email:

Subject: MAC XV Refund Request: [Your Name] 

CC: conference.exec@mauvsa.org

Hello MAC XV Registration Committee,

I would like to refund my ticket to MAC XV.

Full name: [Your Name]

Email address I registered with: [Your email address]

My Order Code: 

Thank you,

[Your Name]

TRANSFER REQUEST

To request a transfer, please send an email titled “MACXV Transfer Request [Your Name]” to conference.registration@mauvsa.org with your first and last name, your five-digit order code, and the email address you registered with. Include the first and last name and email address of the person you wish to transfer your ticket to. To help us expedite the process, please CC the person you wish to transfer your ticket to. Once we receive the confirmation emails from both parties, the conference staff will email you back with more details on how both parties will handle the transfer process. If you do not know who to transfer your ticket to, please get in touch with conference.registration@mauvsa.org and the conference staff will choose a member of the waitlist to transfer your ticket to.

Here is an example email:

Subject: MAC XV Transfer Request

CC: [your recipient’s email address]

Hello MAC XV Registration Committee,

I would like to transfer my ticket to [Recipient Name].

My full name: [Your Name]

Email address I registered with: 

My order code:

Recipient’s full name: [Recipient Name]

Recipient’s email address: [recipient’s email address]

Recipient's phone number: [recipient's phone number]

[Recipient Name], please confirm that you will accept my ticket transfer. 

Thank you,

[Your Name]

In addition, please follow the following transfer policies:

• If you are transferring your ticket after it has been approved, your ticket will be reevaluated for approval under your recipient's name.
• If you are buying the ticket in lieu of another, please transfer your ticket at your earliest convenience. If your ticket is not transferred within the 72-hour window for our approval process, we will proceed with our approval process with the ticket under your name. If your submission does not meet our standards, we will deny approval. Once your ticket is denied, it will go back into the general pool of tickets.