Purpose

In the event that any individual other than the person registered takes the physical place of the registered attendee, the registration slot will be forfeited immediately and all parties involved are not permitted to attend MAC XIII. MAUVSA will not be responsible for any other attendee-related expenses including, but not limited to: transportation expenses, housing, or other personal costs. *In the unlikely event that MAUVSA should have to cancel the Annual MAUVSA Advance Conference, attendees will be refunded for the full amount paid through the original payment method. Upon receiving your refund request, MAUVSA will contact you to verify your request. Once approved, a refund will be issued within ten (10) business days. Please do not go through PayPal to request a refund, this will not expedite the refund process.

Policies for this year are stated below:

• Transfers will be accepted until December 10th, 2024 at 11:59 PM.
• For a full refund, a request must be submitted by December 14th, 2024 at 11:59 PM.
• Beyond this deadline (December 14th), a partial refund request can be submitted and will be considered up until December 21st, 2024, 11:59 PM.
• Any requests beyond December 21st, 2024 will be reviewed on a case-by-case basis based on extenuating circumstances.
• Examples of valid extenuating circumstances include
• Documented serious illness
• Severe Injury
• Death of a Family Member or Loved One.
• All ticket purchases and registration tickets are subject to an approval process conducted by the executive team. Following the approval process, tickets will then officially belong to the purchaser of the ticket. If a ticket is rejected, then the ticket is refunded back to the purchaser of the ticket.

REFUND REQUEST

To request a refund, please send an email titled “MAC XIII Refund Request [Your Name]” to conference.registration@mauvsa.org with your first and last name and the email address you registered with. Once the conference staff receives your refund request, we will process your refund and remove your ticket from your account. Once completed, the conference staff will then send you a confirmation email that they have processed your refund. You should get your payment back within a few days after the process has gone through.

Here is an example email:

Subject: MAC XIII Refund Request: [Your Name]

CC: eboard@mauvsa.org

Hello MAC XIII Registration Committee,

I would like to refund my ticket to MAC XIII.

Full name: [Your Name]

Email address I registered with: [Your email address]

Thank you,

[Your Name]

TRANSFER REQUEST

To request a transfer, please send an email titled “MACXIII Transfer Request [Your Name]” to conference.registration@mauvsa.org with your first and last name, your five-digit order code, and the email address you registered with. Include the first and last name and email address of the person you wish to transfer your ticket to. To help us expedite the process, please CC the person you wish to transfer your ticket to. Once we receive the confirmation emails from both parties, the conference staff will email you back with more details on how both parties will handle the transfer process. If you do not know who to transfer your ticket to, please get in touch with conference.registration@mauvsa.org and the conference staff will choose a member of the waitlist to transfer your ticket to.

Here is an example email:

Subject: MAC XIII Transfer Request

CC: [your recipient’s email address]

Hello MAC XIII Registration Committee,

I would like to transfer my ticket to [Recipient Name].

My full name: [Your Name]

Email address I registered with:

My order code:

Recipient’s full name: [Recipient Name]

Recipient’s email address: [recipient’s email address]

Recipient's phone number: [recipient's phone number]

[Recipient Name], please confirm that you will accept my ticket transfer.

Thank you,

[Your Name]

In addition, please follow the following transfer policies:

If you are transferring your ticket after it has been approved, your ticket will be reevaluated for approval under your recipient's name.

If you are buying the ticket in lieu of another, please transfer your ticket at your earliest convenience. If your ticket is not transferred within the 72-hour window for our approval process, we will proceed with our approval process with the ticket under your name. If your submission does not meet our standards, we will deny approval. Once your ticket is denied, it will go back into the general pool of tickets.